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Money Back Guarantee
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Want to use our new 30 day money back trial period facility? Read this. |
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Sometimes, something that you buy online turns out to be not quite what you expected. In the case of bikes maybe it's the wrong size, the wrong colour or you have simply changed your mind. At Real Cycles we want you to be happy with your purchase and with us your bike shop, so to help you shop with us in complete confidence we offer a no questions asked 9 day returns policy. No matter what the reason, you can send back your purchase for a complete refund of the original purchase price (excluding shipping costs). All items returned MUST be in showroom condition, unused, in the original packaging with all the original documentation and parts. Most items are accepted back: Complete bikes, frames, parts, accessories even clothing and helmets. All we ask is you contact us in writing (letter or email) within two days of receiving your goods to arrange return, and that the item is then received back with us within another seven days. Failure to contact us in writing (letter or email) within two days of receipt of goods will deem any item non-returnable. Once you contact us we will reply with a returns number and address. Under no circumstances should any item be returned without a returns number. Before we issue any refunds we thoroughly check and test every returned item. Any sign of use or missing items, packaging, documents or part will result in no refund being offered. In these circumstances the customer will need to pay to have the items sent back to them. Please ensure the item your returning is well packaged as we will not be held responsible for any damaged sustained during it's return journey. For this reason we strongly suggest you use a reputable insured courier. If you need us to arrange collection of large items please request this when making initial contact. In most circumstances the cost of return will be deducted from the refund. For bikes the the usual fee is £39.99, but may be more. Refunds will only be made by the same means used to purchase the item. If a card purchase then we will only refund to the same card. No exceptions. To arrange return and refund on any item, email us on info@realcycles.com or write to us at our address marking your letter for the attention of "Returns". Failure to inform us in two days will mean no refund is offered!
Please note: Our standard returns
policy is different to our 30 day trial period refund. For the terms on
this facility click the banner below.
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Returns, in a nut shell
Download a printable version of our
full Terms & Conditons here Have a Warranty Issue? Click here for what to do next Know Your Rights Deposits |
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Want to use our new 30 day money back trial period facility? Read this. |